TICKETS may be purchased the following ways:
IN PERSON OR BY PHONE:
Main Ticket Office:
115 Huronatio Street, Suite 104, Collingwood, L9Y 2L9
(705) 445-2200 / 1 (866) 382-2200
See Map/Directions >
Year-round, Theatre Collingwood Box Office hours are Monday through Friday, between 10am – 5pm.
Single (adult) tickets may be purchased through our secure site, 24 hours a day.
Also: Gift certificates and Donations.
Here’s the process:
1. Have your personal calendar and credit card handy. We accept Visa/Mastercard.
2. Before you complete payment, please be sure you have double-checked the date, time and performance.
2. Tickets may not be printed out from your personal printer.
Tickets generated through Online Sales can either be mailed (time permitting), picked up at Theatre Collingwood’s Box Office up to 24 hours prior to the performance date, or picked up at the Will Call desk at the venue one hour prior to performance.
FREQUENTLY ASKED QUESTIONS:
Yes. Tickets issued online will be selected from the best available seats at the time of booking. Our online ticket office is connected real-time to our box office ticketing system.
When booking in person or via the phone you will automatically be offered best available unless you have a specific seating request.
Your purchase is complete if you see a confirmation screen at the end of your transaction. You will then receive an email from Theatre Collingwood confirming your purchase.
If you receive any errors throughout your transaction that did not allow you to proceed further (or you exited the screen and have not received a confirmation email) then your purchase was not complete.
If you do not receive the confirmation email, we recommend that you check your junkmail folder in your inbox. If you have multiple email accounts, be sure to check the account corresponding to your online purchase.
There are times when email servers are busy…it may take a few extra minutes to arrive
Not necessary, as long as your ticketing transaction has been completed and you have received a confirming email. We will automatically have a record of your purchase.
It is recommended that you pick up your ticket at least half an hour before the performance.
Theatre Collingwood provides online ticket sales via the Payment Card Industry (PCI) approved software, secured using SSL certificates and digital encryption – an Internet standard in securing online transactions. You can verify that you are using a secure connection; most browsers should display a secure lock symbol and allow you to view the certificate (ours has been issued by Geotrust). All data passed during the secure connection is encrypted and transferred with no chance of it being intercepted and used for any purpose other than the transaction you intend.
Your credit card details are never transferred or stored in a manner that is visible as ‘clear text’ – they are always encrypted and treated in a way that meets or exceeds the Payment Card Industry (PCI) security requirements.
Occasionally, this happens to the best of us. As soon as you receive your confirmation email and realize there is a mistake – please contact us immediately so that we can help you resolve the error.
You can email us at: firstname.lastname@example.org or phone: (705) 445-2200.
BY MAIL: (For Group Sales and Subscriptions Only)
Send your cheque with order to: Theatre Collingwood, 115 Huronatio Street, Suite 104, Collingwood, L9Y 2L9